Responsible Gaming Commitment

Responsible Gaming at jikbaj — your safety is our priority

21+

jikbaj believes enjoyable gaming is only possible when it stays within limits. Deposit limits, self-exclusion, and 24/7 support — we are always by your side.

Why Responsible Gaming Matters

At jikbaj we believe online gaming should be a healthy and enjoyable form of entertainment — not a source of financial pressure or mental distress. Responsible gaming means staying consciously in control of your time and money, and taking the right steps when needed.

Our platform is for players aged 21 and above only. We make every effort to keep minors away from gaming and to ensure the wellbeing of every player. If you ever feel that gaming is having a negative effect on your life, our support team is always ready.

jikbaj's responsible gaming policy rests on a few simple principles: transparency, user control, and timely support. We want every experience to be positive and safe.

Our Protection Tools

jikbaj gives you complete freedom to control your gaming.

Deposit Limit

Set the maximum amount you deposit per day, per week, or per month yourself. Setting this limit greatly reduces the risk of overspending and keeps your budget in your own hands.

Self-Exclusion

When you feel the need, you can temporarily or permanently close your account for a set period. No gaming activity is possible during an exclusion.

Session Time-Out

You can take an automatic break after gaming for a set amount of time. Using the time-out feature helps you keep your gaming time balanced and healthy.

Reality Check

During a gaming session you are reminded how long you have been playing and how much you have spent. This information helps you stay aware and alert.

Age Verification

Your correct age is confirmed at registration. jikbaj strictly enforces that only persons aged 21 and above may use this platform.

24/7 Support

Our Bengali-speaking support team is always ready for any issue. You can reach us any time of day or night through live chat.

Warning Signs of a Problem

If any of the signs below appear in you or someone you know, support should be sought promptly. Responsible gaming means having the courage to recognise a problem.

A tendency to game beyond your budget or by borrowing money.
Trying to recover losses by placing more bets — known as "chasing losses".
Being unable to stop gaming, or feeling restless when you try to stop.
Prioritising gaming over family, friends, or work.
Lying to or hiding information from family or loved ones about gaming.
Feeling anxiety, irritability, or stress when you cannot game.
Having trouble meeting daily essential expenses after spending on gaming.

Seeking help is a sign of strength

If even one of the signs above applies to you, get help now. jikbaj's 24/7 live chat support team is by your side.

Contact us directly on live chat

[email protected]

Remember: acknowledging a problem is the first step toward solving it. We do not judge — we only help.

Assess Yourself

Ask yourself the questions below. Honest answers will give you a clear picture of your gaming habits.

01

Am I staying within my set budget when gaming, or do I end up spending more each time?

02

Can I stop gaming whenever I want, or do I find it hard to stop?

03

Is gaming having any negative effect on my family relationships, work, or studies?

04

Do I play more in an attempt to win back money I have lost?

05

Do I hide anything or keep the truth from my family about gaming?

06

Is gaming a source of enjoyment for me, or has it now become a habit or a burden?

If the answer to most of the questions above is "yes", please contact us or set a self-exclusion or deposit limit on your account.

Details of Protection Tools

See at a glance how each tool at jikbaj works.

Tool How it works Benefit
Deposit Limit Set a maximum deposit amount on a daily, weekly, or monthly basis. Avoid overspending, stay in control of your budget.
Time-Out Take a break from 7 days up to 6 months. Regain balance during a temporary break.
Self-Exclusion Keep your account closed for a fixed or indefinite period. Full protection in serious cases.
Session Reminder Receive an automatic notification after a set period of time. Build greater awareness of time spent.
Loss Limit Gaming stops automatically after a set amount has been lost. Set a maximum cap on financial loss.
Support Link Connect directly to the support team from your account dashboard. Get help quickly and easily.

jikbaj's Commitment

We are not just a gaming platform — we are a responsible community. Our commitment:

Safe Environment

Your information and transactions are kept secure through SSL encryption and advanced security measures.

Age Verification

Access is restricted to users aged 21 and above through a strict age verification process.

Transparency

Game outcomes are fair and transparent. We are always committed to ensuring fair play.

Round-the-Clock Support

Bengali-language live chat support is available 24 hours a day, 7 days a week — no waiting.

Player Wellbeing

The mental and financial protection of players is the priority behind every decision on our platform.

Advice for Parents

Make sure underage members of your family cannot access this platform. You can use web filters or parental controls on family devices.

If an underage person has registered by any means, contact us immediately — we will close that account and review any transactions.

21+

This platform is for persons aged 21 and above only. If age cannot be verified, the account will be closed.

Frequently Asked Questions

Everything you want to know about responsible gaming.

Go to your account settings and activate self-exclusion from the "Responsible Gaming" section. Or contact our 24/7 live chat or email us at [email protected] and our team will immediately help close your account.

Lowering your deposit limit takes effect immediately. However, increasing the limit requires a waiting period — this is intentional, to prevent decisions made in the heat of the moment. Contact our support team for more details.

A time-out is a temporary break — typically from 7 days up to several months. After this period you can play again automatically. Self-exclusion is stronger — it can be long-term or permanent, and reactivating your account during an exclusion period is not straightforward.

If you suspect a family member has a gaming problem, write to us at [email protected] or contact our 24/7 live chat. We will offer advice in confidence and, where possible, take action on the relevant account.

jikbaj is a gaming platform — we are not a professional mental health service. However, our support team can point you in the right direction and help put protective measures on your account if needed. You are advised to contact a professional counsellor for your mental wellbeing.

The balance in your account remains safe during self-exclusion. Our support team will assist you with any withdrawals during the exclusion period. Contact [email protected] for more details.

Enjoy the fun, within limits

Come to jikbaj — enjoy cricket betting, slots, or live casino, all responsibly.